This report seeks to understand quality care from a unique perspective; the individual receiving or accessing paid care services and support in their own home. The Consumer Voice convened interviews, surveys and a national focus group over the course of six months to: determine how consumers define quality care, pinpoint needed care improvements and recommend policy actions to strengthen and provide more access to quality home care.
The report states that while much is being done and discussed at federal and state levels to support home care, the basis for all efforts should start with asking consumers what they want and need. Not only has this report gathered important information for policymakers and the entire aging advocacy network to use as a basis for decision-making, but the process of seeking input has in itself provided consumers with an opportunity to speak out and contribute to shaping the policies that so greatly impact their lives.
View the report here.